Check the documentation for your antivirus or firewall software to open settings and ensure that the software is notīlocking the app. The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Step 4: Make sure your firewall/anti-virus isn’t blocking the app. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection. Right click Microsoft Solitaire collection app tile, and the select Uninstall. In the search box, type Microsoft Solitaire Collection. Step 3: Uninstall and reinstall Microsoft Solitaire Collection. Step 2: Run Windows Update troubleshooter. Help would be appreciated.Ĭheck this link for the app troubleshooter. I have left it like this for hours, thinking maybe it would reset. Just a white screen with the minimize/expand buttons on the top right and the words "Microsoft Solitaire Collection" on the top left. Still get nothing but a white screen.Īfter doing all this I check and the app works great for all other users. I have uninstalled the program several times, rebooting after the uninstall, and then reinstalling it. When I login on this computer, I open up Microsoft Solitaire Collection and all I get is a white screen. My wife plays Microsoft Solitaire Collection on her login with no problems. I sometimes use it and I log in with the same Microsoft Account I use on my other computers.Īll my computers run Windows 10 and all are updated with all available updates, including the new version of Edge. However, I have another computer my wife uses. I always sign in with my Microsoft Account, and everything syncs and coordinates. I also access it on my laptop and on my tablet. I play Microsoft Solitaire Collection almost every day on my main computer.
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